The Overlooked Importance of Corporate Payroll Services in the Global Economy

Duke Spotlight: Corporate Payroll Services Processes $3.4 Billion in Annual Payroll

Introduction

In the realm of corporate operations, there are a few functions that are often overlooked but play a crucial role in the smooth functioning of an organization. One such function is payroll services. While payroll may seem like a mundane task, it is the backbone of any organization, ensuring that employees are paid accurately and on time. At Duke University, this crucial function is carried out by the dedicated team at Duke Corporate Payroll Services. Processing approximately $3.4 billion in direct annual payroll, this team is responsible for ensuring that staff, faculty, and student workers receive their rightful compensation.

The Responsibility of Corporate Payroll Services

The key responsibility of Duke Corporate Payroll Services is to manage and oversee the payment process for the entire Duke University and Duke University Health System. With approximately 400 payroll representatives spread across different departments, the team collects transactional data and timecard approvals through the self-service Duke@Work portal. This data is then meticulously reviewed and validated by the payroll staff using an advanced data management platform. The accuracy and integrity of the master payroll data are of utmost importance, as any errors or delays can have a significant impact on employees’ livelihoods.

Duke Corporate Payroll Services Director’s Reflection

Kassaundra Hester, the director of Corporate Payroll Services, aptly describes the importance of their work, stating, “This is the one job that impacts each and every employee. It’s everybody’s livelihood.” Hester recognizes the critical role their team plays in ensuring the financial stability of every individual at Duke University. It is a responsibility that cannot be taken lightly, and the team at Corporate Payroll Services works diligently to fulfill it.

The Evolution of Payroll Services at Duke

Over the years, the payroll process at Duke has undergone significant changes to adapt to the evolving technological landscape. In 1994, Duke introduced direct deposit, allowing employees to receive their paychecks electronically. This move eliminated the need for printing and disbursing thousands of paper paychecks. In 2008, online direct deposit statements were introduced, providing employees with the option to access their payment electronically.

Furthermore, in 2022, Duke Corporate Payroll Services outsourced in-house check printing to Wells Fargo, reducing the number of physical paychecks that needed to be printed and mailed. These advancements in technology have not only made the payroll process more efficient and convenient but have also contributed to reducing paper usage and promoting sustainability.

Technology Enhancements in Payroll Services

One recent technological development that has enhanced the efficiency of Duke Corporate Payroll Services is “The Work Number” by Equifax. This digital verification service enables current and former employees to generate a report of their employment and income information without the need to engage with the payroll services team directly. This advancement streamlines the process for individuals seeking proof of employment or income verification, making it more efficient for both employees and the payroll services team.

Achievements and Balancing Work-Life

Under the leadership of Kassaundra Hester, Duke Corporate Payroll Services has achieved significant milestones. Hester’s focus on increasing the efficiency of the unit and reducing paper usage has resulted in tangible improvements. Moreover, the adoption of new tools and technology has also allowed the payroll services staff to work on a hybrid schedule, providing them with a better work-life balance.

In recognition of the importance of maintaining morale and motivation, the unit holds annual retreats where employees dress up according to a chosen theme. This year, the theme was game shows, exemplifying the unit’s commitment to finding joy and camaraderie in their work. Such initiatives foster a positive work environment and contribute to the overall well-being and motivation of the team.

Conclusion

The work carried out by Duke Corporate Payroll Services may often go unnoticed by the larger Duke University community. However, their role in ensuring that $3.4 billion in annual payroll is processed accurately and on time cannot be overstated. Payroll services are not just about numbers; they directly impact the daily lives and livelihoods of employees. The dedication and expertise of the team at Duke Corporate Payroll Services exemplify the commitment to excellence and precision that underpins Duke University’s operations. As we celebrate National Payroll Week, it is important to acknowledge the vital role played by payroll professionals and recognize their contribution toward keeping organizations financially sound.